Front Desk Representative

GENERAL JOB DESCRIPTION

We are seeking a unique individual to join our team in the role of Front Desk Representative. Top candidates will bring a high level of professional maturity and enthusiastic energy. He or she will thrive in a dynamic, entrepreneurial environment. This is a perfect role for someone who takes initiative, is intuitive, strategic, and able to work independently to get the job done.

Additionally, this strategic team member must be highly organized, have a service-oriented approach, a keen eye for detail and the ability to manage a variety of responsibilities. This career-oriented customer experience professional will enjoy making things run like clockwork while making his/her work look effortless (even when it's not). This critical position works across multiple departments/companies to ensure operations run smoothly and efficiently, recommending improvements where needed.

Essential Business Functions

· 100% awesome attitude and interpersonal skills

· Frontline point of contact for all customer interaction – handle, transfer and manage all inbound communications

· Responds to customer order and quotation requests received via telephone, e-mail, and written correspondence.

· Uses computerized system for sales entries, information tracking/gathering, or customer support.

· Engages in customer marketing via direct phone call and social media on behalf of Exist.

· Supports the leadership team with projects and initiatives.

· Suggest and implement new procedures to improve customer experience.

Essential Skills/Requirements

· Experience working in a customer service center, construction projects or food service industry

· Strong project management skills (certifications a plus)

· Detail oriented, organized, and reliable

· Bilingual (Spanish) is a plus

· HS Diploma or GED strongly preferred.

· 2+ years of experience in area of responsibility.

· Working knowledge of Microsoft Word and Excel.

· Demonstrates success by providing excellent customer experience.

· Must be highly motivated, self-sufficient, and have excellent oral and written communication skills.

· Intermediate knowledge of accounting a plus

Cover Letter

· A cover letter is not required, however when submitting your resume, provide a detailed explanation (in your own words) of the difference between Customer Service and Customer Experience.