Customer Service Representative/Front Desk Receptionist

Tyler Animal Emergency Hospital is looking for a front Desk Receptionist to join our team.

As the first person our clients see and talk to, the front Desk Receptionist is a vital individual that supports the veterinarian office by maintaining a calm and professional demeanor, performing everyday necessary tasks (as outlined below), and helping to maintain the cleanliness of the facility.

*Due to patient care, please do NOT call the hospital in regards to your application. All communication regarding interviewing and hiring will be handled through Indeed via the hiring manager. *

CUSTOMER SERVICE REPRESENTATIVE ESSENTIAL FUNCTIONS:

• Greeting clients and gathering information upon arrival
• Identify and work compassionately with clients in various emotional states
• Managing record requests between other hospitals and specialty practices
• Input client and patient information into system (Avimark)
• Relay appropriate information to/from clients to doctors and/or management
• Answering phone calls and handling as appropriate
• Collecting payment from clients and preparing end of day deposit
• Assist in cleaning the hospital including but not limited to keeping reception desk area, bathrooms, exam rooms and break room when needed
• Computer skills: Able to use windows-based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program
• Send out sympathy cards as needed
• Other duties as assigned by doctors or management

JOB REQUIREMENTS AND PHYSICAL DEMANDS:

• Intermediate computer/technology proficiency
• Personable, empathetic disposition
• Capacity to work well during distressing situations
• Able to be on your feet for hours at a time
• Able to lift up to 50 lbs
• Able to spend a good amount of time in front of a computer screen
• Able to read and understand English

The receptionist work schedule includes:

Rotating Schedule #1- 4 on, 4 off.

• Weekday (M-F) hours: 4pm-2am
• Weekend (Sat/Sun) hours: 10am-12am
• Holidays

See Job Details for Benefits

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 36 – 50 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• Day shift
• Evening shift
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Veterinary experience: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)

Work Location: In person