Customer Service Representative/Front Desk

Stone's Gym has been a mainstay in the community for 45 years and counting. Recently renovated and always improving in order to provide the best possible experience for our members. We are looking for a Customer Service Representative/Welcome Desk Associate with great energy, who enjoys engaging with customers and will be an excellent representation of our Company! The Welcome Desk Associate’s interaction with members directly contributes to member retention and satisfaction. This person must model the core attributes of a successful employee with the utmost integrity, live the mission and empower others to do the same; focus on building meaningful relationships with members and other employees.

Responsibilities include:

• Efficiently check in and handle routine member service tasks using the club systems such as (but not limited to) resetting passwords, updating credit cards and managing class reservations.
• Navigating basic questions about membership, services and billing inquiries.
• Providing a clean and always organized Welcome Desk area.
• Being proficient in the use of any computer program required to meet the business needs.
• Providing high levels of Customer Service and attentiveness to member needs.
• Being responsive to member feedback and complaints and escalating issues to club management team as necessary.
• Performing point of sale transactions.
• Quickly addressing any maintenance or equipment issues that are visible to members.
• Proactively seeking ways to positively influence the member experience and address member feedback.
• Effectively communicating new promotions and services at point of contact, so that the member gets the most out of their club membership.
• Assisting management in administrative tasks including (but not limited to) billing calls and confirming appointments.

Required Skills and Experience

• 1-2 years prior club experience in a member-facing role and/or prior Customer Service role.
• Experience working with computer systems and navigating through work screens.
• Physical demands include ability to walk through all areas of clubs, climbing stairs (where applicable), standing behind the front desk, and bending and lifting (e.g., picking up towels, restacking of weights, moving of equipment as necessary).
• CPR/AED required within 30 days of hire for all Welcome Desk Team members.

Job Type: Part-time

Pay: $10.00 - $15.00 per hour

Expected hours: 15 – 25 per week

Benefits:

• Flexible schedule

Experience level:

• 1 year

Shift:

• 4 hour shift
• Day shift
• Evening shift
• Morning shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Houston, TX 77062: Relocate before starting work (Required)

Work Location: In person