Front Desk Receptionist/Scheduler (part time)

WHO WE ARE

myHealth for Teens & Young Adults is a 501 (c3) non-profit organization committed to providing clinical services for adolescents and young adults. myHealth's mission is to improve the health of our community by providing health services and information that support all teens and young adults in making responsible and well-informed decisions. myHealth’s vision is that one day all young people will be educated and empowered to make responsible decisions regarding their health and relationships.

WHAT WE DO

myHealth clinic-based programs offer youth and young adults, ages 12-26, comprehensive, preventative and youth-focused medical services, mental health services, community outreach and education, and nurse home visiting for pregnant and parenting teens. Our clinic is in downtown Hopkins and our services are offered without judgment in a caring and safe environment.

JOB SUMMARY

The Front Desk Receptionist/Scheduler is often the first person a client or community member meets when they walk in the clinic, and we are looking for someone who can consistently provide a positive and professional customer service experience for all. Hours for this position will vary, and may be as follows:

Mondays: 1:45pm – 8:00pm or 11:45am – 6:00pm

Tuesdays: 11:45am-5pm

Wednesdays: 11:45am – 5pm

Thursdays: 11:45am – 4:00pm or 11:45am – 5:00pm

Saturdays: 9:45am – 2:00pm

This position will require 15 hours to 20 hours per week, including 1 to 2 evenings. On hire, the typical needed shifts will be on Mondays, Tuesdays, and Thursdays. As soon as April 1, additional hours will be available.

On hire, this position will not be benefits eligible, but may be able to be converted to benefits eligible in the immediate future.

Position starts at $16 per hour. Position/training starts as soon as possible.

Applicants must have a strong work ethic and be able to work independently. Responsibilities include checking in clients for appointments, accurately scheduling clients for clinic appointments, obtaining and verifying necessary demographic and insurance information, explaining the Minnesota Family Planning Program (MFPP) and assisting in enrolling clients in the program.

QUALIFICATIONS

Required –

• High school graduate or GED
• At least one year of customer service experience
• Ability to work effectively with individuals from a variety of economic, social and culturally diverse backgrounds and maintain strict patient confidentiality
• Technical proficiency in basic computer applications such as Microsoft Office and Outlook, Excel and Word
• Organized and detail-oriented

Preferred –

• Experience working reception in a medical clinic
• Ability to manage multiple tasks in a busy clinic
• Ability to work as part of a healthcare team of Nurse Practitioners, Nurses, Medical Assistants, Educators and Mental Health Counselors
• Ability to deliver quality care to adolescents and young adults according to clinic policies and procedures
• Experience with Electronic Medical Records (EMR)

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental/Working Conditions: Work is performed in a clinic environment. Interaction with others is frequent.

Physical Demands: Majority of work is done while sitting. Must be able to stand for long periods of time. May require occasional lifting of supplies and equipment up to 50 lbs.

myHealth encourages BIPOC and LGBTQIA+ people to apply. myHealth for Teens & Young Adults is dedicated to building a culturally diverse staff committed to working in an inclusive environment.

Job Type: Part-time

Pay: $16.00 per hour

Healthcare setting:

• Clinic

Schedule:

• Weekends as needed

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person