Front Desk Receptionist

Front Desk Receptionist

As an experienced Front Desk Receptionist, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism and collaboration. Responsibilities

Front Desk

• Greet patients with a warm and friendly welcome
• Check patients in and out
• Ensure all patients have an intake form & insurance information on file prior to appointment starting
• Answer inbound patient phone calls
• Maintain clinic reception and lobby cleanliness
• Restock retail displays and maintain display cleanliness
• Provide exceptional service

Scheduling & Billing

• Oversee clinic schedule and calendar -- assist with booking and rescheduling patients
• Troubleshoot any scheduling issues and make changes to the patient portal when needed
• Elevate scheduling concerns to clinical team when necessary
• Maintain the highest degree of ethics when handling patient payments and bill processing

General Administrative Duties

• Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
• Other duties and projects as assigned

Desired Skills and Experience

• Experience in customer care, administration, or reception, customer focused environment. Medical office is a plus
• Strong communication skills & a team player
• Willingness to be flexible, multi-task, and troubleshoot problems
• Detail oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism

Nice to Have

• Desire to be actively involved in events
• Experience in Front Desk sales
• Multilingual (Especially Spanish)

Job Type: Full-time

Job Type: Full-time

Pay: $17.50 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Altamonte Springs, FL 32714: Relocate before starting work (Required)

Work Location: In person