Front Desk Receptionist

Job description

About us

Our mission is to improve quality of life through routine and affordable chiropractic care.

As a Front Desk Receptionist (Wellness Coordinator) for The Joint Chiropractic, you will be the first point of contact for new and existing patients. You’ll play a key role in making each of them feel welcome and ready for their treatment. You will be responsible for presenting our pricing options to patients so they can continue their care with us at the most affordable rates. In addition, keeping accurate patient records, having a thorough understanding of our computer systems and maintaining a clean and organized workplace will also be important for your success.

The ideal candidate is available on weekends. Currently we are open on Saturdays, but we are aiming to open this clinic up on Sundays by May.

Benefits

• PTO
• Monthly Bonus Potential
• Employee discount on chiropractic treatments

Summary of Essential Job Functions

• Provide the highest levels of customer service for all patients throughout their visit
• Assist patients with the completion of required paperwork
• Study and recite scripts as required while communicating with patients
• Sell treatment plans or packages that are best suited for the patient based on recommendation from our medical professionals
• Complete transactions using point of sale software and ensure all patient accounts are current and accurate
• Participate in marketing opportunities to help the clinic build new patient counts
• Manage daily clinic operations including ensuring cleanliness and that inventory is stocked
• Manage the flow of patients through the clinic in an organized manner
• Execute and maintain Standard Operating Procedures
• Manage clinic phone calls
• Maintain the highest levels of professionalism and decorum at all times
• Be a team player and contribute to a positive, healthy work place culture

Minimum Requirements

• High school diploma or equivalent (associates degree or higher preferred)
• Cheerful, positive attitude and willingness to learn and grow
• Able to work weekends/evenings (if scheduled)
• Able to use office equipment; computer, tablet, and phone system
• Proficient with Microsoft Office and Google Docs
• Dedication to high quality service
• Maintain a professional appearance and wear company approved attire
• Confident in presenting and selling services
• Office management or sales experience a plus

Abilities Required

• Able to sit/stand for long periods of time
• Able to lift up to 50 pounds

Schedule

• Part time available
• 10 hour shifts
• Weekend availability is a must

Education Requirements

• High school or equivalent

Experience

• Customer service: 1 year
• Medical Terminology: 1 year (preferred)
• Computer Skills: 1 year

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Every weekend

Application Question(s):

• Do you have sales experience?
• What is your availability?

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Tumwater, WA 98512 (Required)

Work Location: In person