Front Desk Receptionist

Front Desk Receptionist at Laser Vision Correction (LVC) Center on Park Avenue in Manhattan!

You MUST either have already had LVC or want it FOR FREE, as we are the ONLY LVC in NY which REQUIRES this, so we can say to prospective clients "We believe so strongly in LVC that we have ALL had it ourselves, and can speak about it from PERSONAL EXPERIENCE--unlike at our competing LVCs in NYC"

You MUST be a graduate of a 4-year college, we will NOT accept a 2-year Associate's Degree.

You MUST have at least 1 year of FULL TIME or 2 years of Part-time experience working at the FRONT DESK of a DOCTOR's OFFICE, and be FAMILAR with Heath Insurance and know how to "clear" it (eg, confirm remaining deductible)

You MUST have SOME SALES EXPERIENCE, as LVC is NOT covered by medical or vision insurance, because it's considered cosmetic, so you will need to help convince each potential customer to get LVC LIKE YOU HAVE YOURSELF :)

Duties will include (in chronological order from the patient experience POV):

Checking emails 3x/day & contacting inquiries by phone, email and text

Reassuring the patient by answering 1-2 questions, then getting them to schedule

Gathering demographic data, making a contact record, scheduling the free consult

Hyping the patient on the confirmation call so they show up for their consult

Greeting them, building on rapport established above to reassure them & hype them

After the eye MD examines them, explaining packages & pricing

Getting them to deposit, or making them commit to a good "next step" if they don't

Performing logistics on their preop test visit (payment, consent, e-Rx, answering ?s)

Hard-confirming surgery, making sure the customers don't "back out" of LVC

Getting patients ready from a Front Desk POV on the day of surgery (DOS)

Checking patients out on DOS

Checking patients in and out when postop, bribing them to refer with free products ;)

Pushing happy postop patients to post on social media, leave 5* reviews

Flagging problem patients to the MDs so there are no "surprises" (eg missed visits)

Training and supervising the premed interns so they can assist you at the Front Desk

Ordering secretarial supplies regularly so they don't run out

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• Employee discount
• Green card sponsorship
• Uniform allowance
• Vision insurance

Healthcare setting:

• Medical office
• Outpatient
• Private practice

Medical specialties:

• Dermatology
• Medical-Surgical
• Ophthalmology
• Plastic Surgery
• Surgery

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Please see the job listing; you MUST either have had LVC or WANT LVC AS A JOB BENEFIT because we require each employee to be able to recommend LVC from a PERSONAL POV and be able to explain it from the patient's POV

We have run this by DOL and they confirmed it IS LEGAL, just like if you were a tanning salon, you could say that your Front Desk Receptionists must like to tan, which they would get for FREE, as they are essentially also salespeople (ie if you had a pale person at the front, the public would ask them "why are you not tan" and it would kill the business if they said, "because I don't want my skin to get wrinkled and increase the chance of skin cancer." Same thing here; you can't ETHICALLY say "I'm in contacts because I worry about the risk of LVC, but am fine trying to convince YOU to get LVC"

Education:

• Associate (Required)

Experience:

• Sales: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)

Work Location: In person