Front Desk Receptionist

Position Overview: The Front Desk Receptionist is the first point of contact for patients and visitors at the New York Medical and Diagnostic Center. This role requires a professional and courteous individual who can provide both administrative support and exceptional customer service. The ideal candidate will have a welcoming presence, be adept at multitasking, and maintain patient confidentiality.

Key Responsibilities:

• Greet patients and visitors in a courteous and friendly manner.
• Processing patients as they come in.
• Answer, screen, and forward incoming phone calls while providing basic information when needed.
• Schedule and confirm patient appointments or medical consultations.
• Register patients according to established protocols and assist them in filling out the necessary forms.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Process co-payments, and provide receipts to patients.
• Handle general administrative tasks, such as filing, photocopying, faxing, and sorting documents.
• Manage patient flow by notifying the staff of patients' arrivals or delays, and coordinate with medical staff for efficient patient care.
• Provide patients with support and guidance as needed.
• Maintain the reception area, ensuring it is clean and welcoming.
• Ensure the confidentiality of all patient records and information.
• Perform other related duties as assigned.

Qualifications:

• High school diploma or equivalent; associate degree in a related field preferred.
• Proven work experience as a receptionist, front office representative, or similar role.
• Proficiency in Microsoft Office Suite and medical office software.
• Knowledge of medical terminology, procedures, and billing is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational skills with the ability to multitask.
• Ability to handle sensitive information confidentially.
• Must be reliable and highly motivated with a keen attention to detail.
• Bilingual abilities are advantageous.

Physical Requirements:

• Ability to sit or stand for extended periods.
• May require lifting of objects up to 15 pounds.

Join our team as a Front Desk Receptionist and be part of a dynamic company that values its employees. Apply today!

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person