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SalaryJob Description
Position requires medical office knowledge and the ability to input data accurately into computer system. Must be detail oriented with good interpersonal and customer service skills. Assists/directs patients with questions and inquiries. Works under the daily supervision of the FD Supervisor. Job duties are routine in nature, but situations may vary occasionally. Employee is expected to consult management for any situation for which precedent does not exist. Job duties involve routine interaction with others, including providing assistance and limited direction. Contacts are cordial and non-confrontational. May be required to perform the duties of other employees, including supervisors/managers, in their absence. May be required to perform duties and responsibilities not listed in this description, on a temporary or long-term basis.
Specific Responsibilities
- Unlock door, open blinds, and turn on light in waiting area.
- Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.
- Keep an adequate supply of all forms and documents for patients.
- Verify Insurance for the week.
- Obtains current patient information from established and new patients by verifying all information is up to date.
- Accurately enters/updates patient information in practice management system.
- Identifies payer source, financial status and assigns correct pay type.
- Assists patients with completion of paperwork when necessary.
- Provide patient with any required documents for visit type.
- Scans information into Electronic Health Record
- Accurately imports registration documents into patient’s electronic health record.
- Notes patient arrival in EMR
- Attaches needed updated demographics and consent forms to Patient charts.
- Schedules appointments.
a. Identifies patients by date of birth and name in computer system.
b. Creates new account if patient not in the system.
c. Schedules and re-schedules appointments as needed.
- Performs prescreening process for add-on appointments.
- Routinely demonstrates superior customer service skills.
- Answers telephone in a timely and polite manner, within three rings.
- Transfers call to Providers/ Medical Assistants and all other staff when indicated.
- Review appointment reminder call log for incomplete reminders and call as necessary.
- Work your inbox messages throughout the day.
- Prepare encounter forms for the next business day.
- Keep the waiting room tidy and discard old magazines
- Communicates in a courteous, professional, cooperative and mature manner.
- Recognizes and responds appropriately to violent/abusive situations, bomb threats, fire and emergency situations.
- Accurately takes messages and conveys information to recipient.
- Protects/observes patient confidentiality per policies and procedures.
- Demonstrates the ability to collect office charges, post charges to patient accounts
and accurately manage cash drawer.
Qualifications
- High School Diploma or equivalent
- Medical Office experience preferred
- Bilingual preferred
- Ability to effectively interact with physicians, patients and other staff members.
- Translation for patient and provider necessary.
- Technology Skills
- Demonstrates knowledge of proper, safe, efficient usage of current office
- Eclincalworks preferred
Job Type: Full-time
Pay: $16.25 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Healthcare setting:
- Private practice
Medical specialties:
- Internal Medicine
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- No nights
- Rotating weekends
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
- Medical terminology: 1 year (Required)
Language:
- Spanish (Required)
Work Location: In person
