Front Desk Receptionist

A hotel Front Desk position is a crucial role within the hospitality industry that involves managing various tasks to ensure a smooth and positive experience for guests. The Front Desk is often considered the hub of the hotel, as it serves as the primary point of contact between guests and the hotel staff. Here are some key responsibilities and aspects of a hotel Front Desk position:

Guest Check-In/Check-Out:Welcoming guests as they arrive at the hotel.
Managing the check-in process by verifying identification, processing payments, and providing room keys.
Assisting guests with the check-out process, settling bills, and ensuring a positive departure experience.

Reservations:Handling room reservations, either over the phone, through email, or in person.
Managing room inventory and ensuring accurate information in the reservation system.
Providing information about room availability, rates, and hotel amenities to potential guests.

Customer Service:Addressing guest inquiries, concerns, and requests promptly and professionally.
Offering information about hotel facilities, local attractions, and services.
Resolving issues and complaints to the satisfaction of the guests.

Communication:Communicating with other hotel departments to coordinate guest services effectively.
Taking messages and forwarding calls to the appropriate staff members.
Handling a variety of communication channels, including phone, email, and in-person interactions.

Cash Handling:Handling cash transactions, processing credit card payments, and managing the cash drawer accurately.
Ensuring that guests receive accurate receipts for their transactions.

Record Keeping:Maintaining accurate records of guest information, reservations, and transactions.
Utilizing the hotel's property management system (PMS) to update and retrieve guest data.

Security:Monitoring the hotel lobby and entrances to ensure the security of guests and the property.
Notifying appropriate personnel of any suspicious or unusual activities.

Multitasking:Handling multiple tasks simultaneously, such as answering phones, checking in guests, and addressing inquiries.

Problem-Solving:Quickly and effectively resolving issues that may arise during a guest's stay.
Collaborating with other staff members to find solutions to various challenges.

Upselling and Promotions:Promoting hotel amenities and services to guests.
Upselling room upgrades or additional services to enhance the guest experience.

Successful Front Desk personnel possess excellent communication skills, customer service orientation, attention to detail, and the ability to remain calm under pressure. Additionally, familiarity with hotel management software and a good understanding of the local area and its attractions are often beneficial.

Job Types: Full-time, Part-time

Pay: $16.08 - $19.37 per hour

Expected hours: 15 – 35 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Night shift

Work Location: In person