Front Desk Receptionist

Roggy Eye Clinic, a locally owned practice with a sincere commitment to our patients and the community, is recruiting an outgoing, detail-oriented team player to join our Front Desk team. This position ensures a positive patient experience by providing friendly and efficient check in, check out and scheduling. This role offers the opportunity to assist in the optical department, as well as with administrative projects.

Job Responsibilities

• Welcome patients and guide them through the check in and check out processes, including processing payments
• Ensure efficient operation of the office by answering phones, scheduling appointments, maintaining information in the Electronic Health Records (EHR) system and running reports
• Provide accurate accounting of daily receipts with associated documentation
• Maintain patient scheduling in a way that provides maximum benefit to the practice. Balance patient preferences with internal coverage to ensure a steady, yet manageable flow of appointments. Respond to emergency appointments or rescheduling requests in a timely manner
• Actively pursue strategies to increase patient retention through appointment notifications and phone calls.
• Prepare charts and evaluate the next day’s patient list to secure appropriate authorizations, records and paperwork for care. Ensure all paperwork has been completed and documented
• Contribute to a positive patient experience by ensuring the office appearance and process of care from greeting to retention consistently exceeds patient expectations
• Exhibit the values of the practice by communicating gratitude, value of products and services, and transparent billing procedures

Ideal candidates will possess strong customer service and communication skills, be detail oriented and have effective computer skills. Experience in optometry and/or a medical office is helpful, but not a requirement; we are willing to train the right individual.

We offer paid time off, a retirement savings program and a variety of other benefits. Health insurance is not available in this position.

Work Days/Hours:

• Monday, Wednesday and Thursday from 7:45 am to 5:30 pm
• Tuesday from 7:45 am to 7:00 pm
• Friday from 8:00 am to 1:00 pm

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical office: 1 year (Preferred)

Work Location: In person