Address
Form of work
SalaryResponsibilities:
- Train and supervise Front Desk staff, ensuring they adhere to company policies and procedures
-Resolves member and guest problems quickly, efficiently and courteously.
-Answers the telephone, transfers calls to proper extensions, takes messages for members and staff.
-Greets members and guests.
-Collects and posts outgoing mail.
-Maintains supply of club information for members.
-Fulfills members' requests; for example, place phone calls and holds letter or packages.
-Performs on-or off-site errands.
-Performs general office work such as word processing, filing and operating copy and fax machines.
-Maintains supply inventories for reception area.
-Reports presence of unauthorized visitors in or around club facilities.
-Accept meal and function reservations.
-Maintain appearance of reception area.
-Maintains and promotes club's website content and usage for members and staff.
-Responsible for the update and accuracy of the calendar of events and e-mail blasts to members.
-Develops e-mail promotions and mailings with guidance from Communications Manager and other departments.
-Uses social media to communicate with and advertise special events to members.
-Provides administrative support to Membership Services office and drafts correspondence to members and non-members as needed to support the Communications Department.
-Complete other special projects and assignments directed by the Communications & Member Services Manager.
Experience:
- Previous experience in hospitality or hotel management is required
- Strong knowledge of guest services principles and practices
- Excellent phone etiquette and communication skills
- Proficiency in using phone systems and hotel management software
- Ability to multitask and prioritize tasks in a fast-paced environment
-Experience with computer software, including Microsoft Publisher, Word, Excel, Outlook and Adobe Acrobat.
-Experience in Social Media, including Instagram, Facebook, Linkedin.
As the Member Services Supervisor, you will play a crucial role in providing exceptional guest experiences. Your attention to detail, strong communication skills, and ability to handle various tasks simultaneously will contribute to the overall success of our Yacht Club. If you are passionate about hospitality and enjoy working in a dynamic team environment, we would love to hear from you.
Please note that this is not an exhaustive list of responsibilities or required qualifications. We are an equal opportunity employer committed to hiring a diverse workforce.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Morning shift
Work setting:
- In-person
Work Location: In person
