Front Desk Receptionist

Job Summary

This position is responsible for operating the hotel’s Front Desk standards of quality, cleanliness, guest satisfaction, and safety and security.

Responsibilities and Duties

Work Objectives

1. Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
2. Maintain room status inventory.
3. Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
4. Send and receive telephone calls and facsimiles; sort incoming mail and and messages.
5. Conduct night audit as assigned.

Guest Satisfaction

Respond to guest needs, special requests, and complaints as needed.

Process guest invocations of 100% satisfaction guarantee.
Smile, acknowledge, and greet guests at Front Desk and other public areas.
Teamwork

Be available to work a flexible schedule.
Assist other employees in various assignments, to include operating the courtesy van and assisting with breakfast, laundry, or housekeeping
Safety and Security

Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, Blood Borne Pathogen regulations and other applicable State and local regulations.
Report and store lost-and-found items in accordance with hotel procedures.
Qualifications and Skills

MINIMUM EDUCATION:

High school diploma or equivalent
MINIMUM EXPERIENCE:

Previous experience in the service industry is preferred but not required
MINIMUM REQUIREMENTS:

Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel
Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
Must display very good organization and time management skills.
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
Must have sound judgment and discretion skills and be able to work with little supervision.
Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
Must be able to work with sensitive and confidential information.
Must be able to speak, read, write and understand English.
Must be able to obtain valid, current, and non-probationary driver’s license if required to operate hotel shuttle/van.
Must be flexible with your schedule, willing to work nights and/or weekends
Job Types: Full-time

Job Types: Full-time, Contract

Pay: From $16.00 per hour

Expected hours: No more than 40 per week

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person