Front Desk/ Receptionist

JOB DESCRIPTION: Front Desk Coordinator

Reports To: Practice Administrator/Dentist

Status: Nonexempt, Regular, “At Will” Work Status

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Sitting 80%.
• Standing/walking 20%.
• Moderate noise levels from dental and other lab equipment.
• Dental Office setting
• Minimum lifting requirements of 35 pounds in order to accept equipment deliveries and pack and unpack office supplies.
• Frequent client and interoffice personnel interaction as this position meets and greets patients and is heavily dependent on excellent customer interaction.
• Hearing – Must be able to hear telephonic equipment and comfortably communicate with patients and others by telephone and in person.
• Near Vision - The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines.
• Exceptional hand dexterity and typing skills to work with standard software programs provided.

POSITION SUMMARY

Under direct and indirect supervision, answer inquiries and obtain information for the general public, patients, visitors, and other interested parties. Provide information to callers. Perform routine clerical and administrative functions such as answering phone calls, drafting correspondence to patients and insurance providers, responding to explanations of benefits, scheduling and confirming appointments, organizing and maintaining electronic files, presenting treatment plans when needed, track and balance, credit transactions, and other basic financial support functions.

ESSENTIAL FUNCTIONS

• Answer phones, screen and forward calls, providing information, taking messages and scheduling appointments.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Verify Dental Insurance and enter insurance information into patients account with no errors.
• Learn to operate new office technologies as they are developed and implemented.
• Memorize and use scripts effectively both over the phone and in person.
• Collect, sort, distribute, and prepare mail, messages and courier deliveries.
• Input data into computer by typing at least 60 WPM with minimal errors.
• Provide information about the practice, such as location of offices, employees within the organization, or services provided.
• Transmit information or documents to patients using computer, mail, or facsimile machine.
• Balance credit transactions and provide basic financial clerical support duties.
• Present cases to patients.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Adhere to dress code as set by office.
• Maintain regular attendance and adhere to assigned work schedule and office policies.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Must be able to work both independently and cooperatively in team settings.
• Occasionally there may be some travel, by car or plane, required in order to participate in continuing education or seminars.
• Other duties and tasks, as assigned periodically.

SUCCESS FACTORS

• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Must be detail oriented in order to prepare and process business correspondence.
• Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office.
• Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work related documents.
• Must demonstrate excellent communication skills by talking to others to convey information effectively, and preparing business correspondence.

EXPERIENCE AND EDUCATION

• High school diploma.
• Accurate typing at 60 words per minute.
• Minimum of one year of office experience.
• Preferred Dental experience with Open Dental Software.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Relocate:

• New Port Richey, FL 34655: Relocate before starting work (Required)

Work Location: In person