Front Desk Receptionist

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, individual that will be the star as a Front Desk Coordinator.

The Front Desk Coordinator should LOVE dogs. At Dogtopia we love all dogs and treat them as we do our own. We treat all our pet parents as family, and strive to have every team member spend their days at Dogtopia happy and fulfilled. Our Purpose is to:

• Keep all Dogtopia dogs safe, healthy, and happy
• Enhance the joy of dog parenthood
• Enable dogs to positively change our world

What we offer: Let’s look at what Dogtopia does for you!

• It’s always bring your dog to work day!
• Education in basic dog behavior and obedience
• Additional certification program training
• Competitive bonuses with some flexibility in scheduling
• Opportunity to professionally develop sales, customer service, teamwork, and leadership skills within the Dogtopia organization
• Fun, dynamic team culture with opportunity to expand your scope of responsibility across multiple locations

Key Responsibilities

• Consistent and timely attendance
• Adherence to clean uniform policy
• Completion of all required training
• Maintain an organized Front Desk and Reception Area, as well as general ambiance of entire daycare
• Greet everyone that visits or calls Dogtopia, and answering all questions with a smile
• Be knowledgeable on all services and pricing
• Create and maintain digital customer files daily
• Manage all transactions
• Manage all scheduling and paperwork associated with daily Meet & Greets
• Scheduling all daycare, boarding, and spa services
• Manage all customer check-in/check-out (daycare, boarding, spa)
• Help manage staffing adjustments, as requested by Manager
• Inventory management of cleaning and dog supplies
• Follow extensive Dogtopia daily and weekly protocols to maintain clean and safe environment
• Be trained and available to help with dog-focused duties elsewhere in the daycare
• Establish Dogtopia as the Gold Standard in striving for the highest possible customer satisfaction ratings with every single interaction

Key Qualifications

• Must love dogs
• Ability to work flexible days and hours, including holidays and weekends
• Ability to work cohesively with others in a fun, fast-paced environment
• Strong customer-service skills
• Ability and comfort-level to manage all phone calls, online inquiries, and customer questions

As the Front Desk Administrator, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY

Email your resume to Vicky at: manager.fortmyers@dogtopia.com

Job Type: Part-time

Schedule:

• Evening shift
• Morning shift

Ability to Relocate:

• Fort Myers, FL 33901: Relocate before starting work (Required)

Work Location: In person