Front Desk Receptionist

Our Brand Promise:

At Four Seasons, life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.

Our Promise to You:

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.

What Makes Us Unique:

Four Seasons Hotel Westlake Village is a Southern California oasis, set between the bustle of Los Angeles and Santa Barbara's wine country, just north of Malibu's famed beaches. It's here where recreation, rolling hills, and southern California's best climate meet a wealth of resort-style amenities, recreation, wellness, and culinary experiences to relax, reconnect, recharge and renew.

What We Expect:

Job duties include but are not limited to:

• Report to work as scheduled, swiping in and out at specific times at beginning, lunch, and end of shift
• Follow proper procedure for missed punches
• Check-in/check-out guests courteously and efficiently
• Process all payments according to established hotel requirements
• Provide information for guest & visitor inquiries and coordinate all guest requests for special arrangements or services, courteously and efficiently
• Inform guests of hotel services, features and room amenities & attend to the immediate needs of guests upon request
• Ability to negotiate and persuade guests to upgrade and/or utilize the hotel's outlets to maximize the hotel's benefit
• Ability to remain calm and positive when dealing with guests, co-workers, superiors and subordinates during intense emotional situations
• Ability to memorize, recollect and quickly retrieve dates, names, times and other data from computers
• Ability to work and complete tasks on time despite frequent interruptions
• Perform job functions with speed, accuracy, and attention to detail
• Answer department phones using proper greeting(s) and appropriate telephone etiquette
• Acknowledge all guests in the lobby, anticipate guests' needs, and respond promptly at all times
• Maintain positive guest relations at all times
• Prioritize, organize and follow up on guest requests
• Exercise good judgment and clear thinking in order to resolve problems when they arise ensuring guest satisfaction
• Maintain confidentiality of guest information and pertinent hotel data
• Maintain accuracy of cash bank, accurate cash handling transactions, secure cash at all times, and perform cashiering functions
• Establish guest credit using secure credit card & cash handling procedures
• Issue safe deposit boxes for guest use and ensuring security of deposit box keys
• Meet with Manager On Duty on daily basis to discuss the day's scheduled activities, VIP guest arrivals & departures, house count, and strategies
• Pre-register VIP and Curbside guests, and effectively communicate VIP arrivals to Manager On Duty and/or Guest Experience Supervisor to greet
• Confirm guest requests, reservation details, communicate messages, and tailor hotel information to guest's needs
• Accurate and thorough documentation of incidents or issues using the glitch database, and prompt communication of issues to Manager(s) on Duty
• Demonstrate effective interdepartmental communication to ensure all guest requests and needs are addressed promptly and efficiently
• Ability to assign guest rooms and accommodate room changes
• Ability to investigate and resolve discrepancies regarding charges to guest accounts
• Ability to perform daily checklist responsibilities efficiently and thoroughly
• Ability to demonstrate thorough knowledge of the following:
  
  • All hotel features, services, and hours of operation
  • All room types, room layout, amenities, and floor plans
  • Room rates, rate availability, special packages and promotions
  • Reservation details, requests, and changes
  • Local restaurants, museums and attractions
  • Current events in and around the region

Ideal Candidate Will Have:

• 1-2 years previous Front Desk / front line Guest Service experience in a fast paced Hotel operation
• Additional languages are a definite asset for career growth
• Completion of Post Secondary Education in Hospitality or related field
• Strong interpersonal and communication skills with ability to adapt based on needs of the guest.
• Successful candidate must possess legal work authorization in the United States

We Offer:

• Hourly rate: $20.50 - $21.74
• Medical/Dental/Vision Insurance
• 401K Retirement savings plan
• Employee Assistance Program
• Investment in your Wellbeing
• Life Insurance
• Complimentary Room nights and discounted rates
• Free meals and on-site parking
• Training programs, tuition reimbursement
• Growth & Development opportunities

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf