Front Desk Receptionist

We are looking for dedicated and service-minded hotel receptionist to our team at Rolo Beach Hotel.

Rolo Beach Hotel is a wonderful boutique hotel with 25 rooms and suites, located between Las Olas Blvd and Sunrise Blvd just 3 blocks from the beach in Fort Lauderdale. Our hotel is top-rated by our guests and the main building is just newly renovated in a high contemporary standard.

We will now extend our opening hours to 9 am - 11 pm, and therefore we now need to increase our team. Visit rolobeachhotel.com for more information about the hotel.

JOB FUNCTIONS:

· Process guest check-ins/check-outs and room assignments following the hotel´s rate structures, discounts and sell strategies.

· Collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

· Answer inquiries about hotel services, directions, and local attractions.

· Respond to emails and electronic reservations, answer calls, texts and book reservations.

· Service our guests in a professional manner.

· Assist with doing laundry with linens, towels etc (washing, drying, folding) in the maintenance room close to the reception to help the team if needed.

· Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

· Must have the ability to fluently communicate in English. Bilingual a plus.

· Excellent written, verbal, and organizational skills required.

· Computer literacy a must.

· Ability to resolve guest conflicts in a service-minded way.

· Work well independently and use good judgement.

· Be flexible with days and hours (must be able to work holidays and weekends).

· Ability to multitask a must.

· Have at least 2 years of Customer Service experience preferably in a Hotel.

Working hours varies and does include weekends/holidays as well as nights.

Do you want to be part of a great team that makes sure the guests get amazing experiences and service at a nice, newly renovated hotel? Then apply to us here right now!

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 30 – 40 per week

Schedule:

• Day shift
• Evening shift
• Every weekend

Education:

• High school or equivalent (Required)

Experience:

• Front Desk Receptionist: 1 year (Preferred)
• Hotel Experience: 2 years (Preferred)

Ability to Relocate:

• Fort Lauderdale, FL 33304: Relocate before starting work (Required)

Work Location: In person