Front Desk Receptionist

Plymouth Physical Therapy Specialists is looking for a professional, friendly and organized Front Desk Receptionist to be a part of our growing team at Plymouth Physical Therapy Specialists. Our ideal candidate will be detail oriented, able to handle a multi-line phone system, and multi-task in a fast-paced environment, all while maintaining a welcoming presence with patients as the first greeter. The position will involve customer service, insurance verification, data entry, and overseeing day-to-day operations.

Responsibilities:

• Obtains and enters new patient demographics; updates patient information, as necessary in the computer system to maintain accuracy for billing.

• Obtains insurance information; as required by office policies.

• Verify insurance benefits/obtain authorizations as needed to process patient for services

• Collects all co-pays and balances, as required by office policies.

• Reviews all forms for accuracy and completion according to office policies.

• Schedules patient appointments at check-out.

• Answers phones and transfers to appropriate staff.

• Maintains a clean and orderly waiting area.

• Adheres to HIPAA regulations and guidelines.

• Completes additional tasks to assist the Director and Practice Manager as necessary.

Job Requirements:

• Computer proficiency

• Effective organization skills and problem solving skills

• Excellent customer service skills, interpersonal and communication skills

• High level of accuracy and attention to detail

• Ability to work effectively independently as well within a team setting

• Ability to multitask and prioritize responsibilities

Hours:

• 40 hours per week

• Clinic hours are from 6 AM to 7 PM

• Some Saturdays may be required

Full benefits package available for full-time employees, including:

• Medical

• Dental

• Vision

• 401K

• PTO and Holidays

Job Type: Full-time

Pay: $11.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift

Experience:

• Customer Service: 1 year (Preferred)
• Medical Terminology: 1 year (Preferred)

Ability to Relocate:

• Novi, MI 48375: Relocate before starting work (Required)

Work Location: In person