Address
Form of work
Salary```Duties```
- Greet and welcome guests as they arrive at the Front Desk
- Provide excellent customer service by answering inquiries and addressing guest concerns
- Check-in and check-out guests, ensuring accuracy of information and payment processing
- Assist guests with reservations, room assignments, and special requests
- Operate phone systems to handle incoming calls and transfer to appropriate departments
- Maintain a clean and organized Front Desk area
- Handle guest complaints or issues in a professional and timely manner
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
```Requirements```
- Previous experience in guest relations, customer service, or hospitality management preferred
- Familiarity with phone systems and hotel management software is a plus
- Strong communication skills, both verbal and written
- Excellent interpersonal skills with the ability to provide exceptional guest services
- Multilingual abilities are a plus
- Ability to handle difficult situations with patience and professionalism
- Attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work night shifts, weekends, and holidays as needed
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
We offer competitive compensation and paid time off for our employees. If you are passionate about providing outstanding customer service in a hospitality setting, we encourage you to apply for this position.
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid jury duty
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Elizabethtown, KY 42701: Relocate before starting work (Required)
Work Location: In person
