Hotel Front Desk Receptionist
This position works with other hotel staff to ensure a desirable experience for guests. As the Front Desk clerk, you are the first person the guests see, and therefore, have a critical role in their experience with Hotel Lex. Our ideal candidate must possess a cheerful, friendly and professional attitude.
Requirements:
- Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings.
- Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Hotel clerks will use active listening skills to understand the individual needs of each customer. They will also use nonverbal skills to identify a guest’s satisfaction or dissatisfaction with their stay.
- Customer service: Customer service skills are a requirement as a Hotel Front Desk Clerk. Front desk clerks work with guests when checking in, checking out and when guests request information from the Front Desk.
- Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems. The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role.
- 2 Year Fronk Desk experience (highly preferred)
Responsibilities:
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Inform customers of all on-site amenities and any relevant information that is needed to use them
- Handle and resolve guest complaints
- Invoice and bill guests for their stay and services used
- Communicate with guests to better understand their individual needs to provide them with the best service possible
Job Types: Full-time, Part-time
Pay: $12.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person