Front Desk Manager

   Seeking an independent, compassionate Front Desk Manager to join our team!

Archer Veterinary Clinic is a full-service veterinary facility providing the highest quality care to the dogs, cats and exotics of the Lemont, Illinois community, as well as the surrounding areas. Offering a complete list of services, we treat non-urgent medical, surgical and dental cases in a comfortable and pet-friendly environment. In addition to diagnostic and preventative services, our hospital is equipped with in-house labs, cold laser therapy, ultrasound and x-ray.

We don't just work though; we have a lot of fun too! Our team is committed to finding a way to laugh and have fun each day. Our team meetings are not just based on procedure, but also acknowledging our team and celebrating the jobs well done throughout the month.

Our Commitment to Diversity:

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community. 

Who are we looking for?

• Core qualities:
  • Is able to multi-task and is detail oriented
  • Has effective communication with staff and clients
  • Has great customer service skills
  • Has Emotional Intelligence
  • Is well organized
  • Loves working with a team of amazing people
• A strong commitment to the client experience is imperative to be successful in this position. Other valuable traits include strong initiative, understanding the balance needed between business and staff needs, and leading by example.
• Must have strong capabilities in: organization and prioritization, data management & interpretation, problem-solving, computer systems (our practice management system), and the ability to both formulate plans for improvement on your own and in conjunction with the rest of the management team.

Requirements & Responsibilities:

• Responsibilities include helping to run day-to-day operations of the Front Desk with a major focus on administrative duties.
• Welcoming pets and their owners to the clinic.
• Answering pet owners' questions regarding clinic policies, appointment availability, and treatment costs.
• Assisting Practice Manager and Medical Director with Team Meetings.
• Resolving conflicts among Front Desk staff members.
• Screening telephone calls and assisting Practice Manager with escalated calls.

Benefits:

We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Medical, dental, vision, and prescription drug benefits for you and eligible dependents
• Paid time off for full-time employees
• 401(k) plan
• Continuing education allowance for licensed technicians
• Guardian voluntary benefits
• Discounted veterinary care