Front Desk Manager

SEEKING QUALIFIED CANDIDATE

Medovate Dermatology is a mission-driven, and growing dermatology practice dedicated to delivering the highest standard of patient care. Our collaborative of board-certified dermatologists delivers individualized treatment rooted in compassion, excellence, and innovation.

We are looking for a Front Desk Associate to serve as our patients first point of contact and manage the front end of our office. Front Desk Associate responsibilities include greeting and checking-in patients, answering phones, scheduling appointments, and other administrative tasks. If you have a knack for customer service, experience in the health field, and excellent organizational skills, we would like to meet you. Ultimately, we are looking for a friendly individual who is honest, humble, willing to learn, loves hospitality, and is a team player that is willing to ask for help.

Responsibilities

• Perform all check-in, check-out and professional greetings for patients
• Help lead phone, email, and voicemail communications
• Direct appointment scheduling to optimize both provider availability and patient satisfaction
• Answer patient questions and providing assistance when necessary
• Distribute forms and paperwork to patients, ensuring all information is correct
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Maintains business office inventory and equipment by checking stock to determine inventory level , and scheduling equipment service and repairs

Skills

• Communication skills to converse clearly over the telephone and in person
• Organization and time management to manage a variety of tasks effectively
• Attention to detail to schedule patients correctly and communicate any scheduling difficulties
• Technological skills such as google apps, EHR proficiency and computer/scheduling programs
• Interpersonal skills to interact positively with patients who may be upset or stressed

Qualifications

• High School Diploma/GED required
• 1-2 years of customer service experience required, 1 year of clerical experience in a medical office preferred

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• Medical receptionist: 3 years (Preferred)
• EHR systems: 3 years (Preferred)

Work Location: In person