Front Desk Lead

General Purpose:

Offers superior customer service while selling merchandise and assisting management in merchandising, inventory control, reservations, and special events preparation.

Located in Rome, Georgia, the Downtown Racquets Center is a satellite facility of the Rome Tennis Center at Berry College. The facility features a newly renovated clubhouse that overlooks 8 lighted USTA-standard tennis courts, as well as 22 dedicated pickleball courts. Programming includes tennis and pickleball offerings, as well as private lessons and ball machine rentals for both sports.

Essential Duties:

• Performs opening and closing procedures for the shop or store as determined by management.
• Responsible for accountability of POS transactions made.
• Be familiar with roles of all staff so that you can direct guests to the appropriate
  staff member.
• Inform manager of any complaints made by guests.
• Collects applicable fees from members/guests and outside patrons as they arrive.
• Makes court, clinic, lesson and special event reservations, in person or by phone.
• Assists guests by selling merchandise and providing information in a professional manner.
• Assists with rotating stock and keeping displays clean and orderly.
• Assists with general cleaning of the shop or store.
• Assist shop supervisor with creating appealing displays.
• Assists with monthly physical inventories.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required/needed.

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

Frequently stands and uses hands; reaches with hands and arms, talks or hears. Regularly walks, sits, climbs, balances, stoops, kneels, crawls or crouches. Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds.

Environment/Noise:

Occasionally works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses:

None Required

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Retail sales experience is preferred.
• Computer proficiency including but not limited POS, Microsoft Office applications, social media and other programs related to tennis such as tennisdirector.com or ClubAutomation.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time