Four Seasons Hotels & Resorts
Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience.
We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you."
Four Seasons Atlanta
Meet us in Atlanta, and we’ll show you what it means to have fun, Southern-style . Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot.
Career Opportunity
We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.
We are actively searching for an experienced and energetic individual to become Front Desk Supervisorof Four Seasons Hotel Atlanta!
The Role - Overview
The Front Desk Supervisor is an integral part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. This individual responds to a wide variety of guest requests by accurately assessing the guest needs and requests, and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.
Essential Functions
This list is not all –inclusive and should only be used as an overview of all actual responsibility.
Supervisory – lead, train and support Front Desk agents in daily/weekly/monthly duties.
Act as Manager-on-Duty during morning, afternoon and/or overnight shifts to support the management operation.
Quickly and genuinely process guest check ins and outs within Four Seasons standards.
Motivate Front Desk agent team with fun and light-hearted competitions and other interactive activities.
Communicate all relevant guest and group activity to proper internal parties.
Run daily reports.
Ensure special touches by all members of Front Desk team.
Take incoming reservation calls.
Qualifications & Experience
Viable candidates must have a minimum of one year experience in a supervisory role in an upscale/luxury environment.
Knowledge of property management systems required . Opera and Delphi knowledge preferred.
Assertive individuals with experience in handling internal and external conflict are preferred .
Candidates with a degree in hospitality, or similar, are preferred .
Ability to quickly and positively establish rapport is required .
Above average communication skills - both written and oral - are required .
Four Seasons offers an award winning work environment and an excellent benefits package which includes:
Generous medical, dental & vision insurance plans
401k Retirement plan
8 weeks of New Parental Leave Pay
Fur Baby/Pet Insurance
I nclusive and diverse employee engagement & recognition events all year-round.
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Paid holidays, vacation & sick days
Laundered Employee Uniform
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 415-633-3465.
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.