Front Desk Coordinator

We are seeking hard working, reliable, empathetic, and compassionate individuals to join our team. At Civility Home Care we source opportunities for both skilled and unskilled individuals. When you join Civility Home Care you are following a path toward a rewarding and sustainable career.

Duties

General

• Perform clerical duties, maintain files, and organize documents
• Send office memos regarding meetings, conferences, and deadlines
• Monitor Front Desk and comply with all security procedures for visitors
• Assist in planning company events, meetings, luncheons, and employee team building activities
• Create orders, track, and invoice office supplies for each department
• Manage inventory of necessary office supplies and coordinate reordering
• Set up, break down, organize, and maintain conference rooms, training rooms, and meeting rooms
• Accurately note all staff and client information according to confidentiality standards and HIPAA requirements
• Ensure compliance with HIPAA as well as internal policies
• Assist with all aspects of the service delivery and internal operations.
• Work to maintain healthy relationship between clients, staff, and the company.

Files

• Organize and file charts
• Oversee mail deliveries, packages, and couriers
• Copy and scan documents
• Update client and staff information and electronic records
• Distribute forms and paperwork to clients and staff and check them over to ensure that required fields are completed properly

Communications

• Greet office visitors and make them feel welcome
• Answer phone inquiries and provide basic company information
• Answer phone calls from clients
• Route calls to the appropriate department or individual
• Document phone calls and respond to emails
• Answer client questions, respond to RFI’s and provide assistance when necessary
• Assist with insurance authorizations and billing

Scheduling Duties

• Schedule appointments
• Predict staffing needs and coordination of visits
• Ensure there are no scheduling conflicts and if any arise resolve them.
• Keep clients and field staff updated on their schedules
• Obtain prior authorizations for scheduled procedures
• Ensure there are no scheduling conflicts
• Keep schedules in the database up to date.
• Answer client calls, field questions, and assist clients in making appointments
• Change or cancel appointments as necessary

Staff Support

• Collect documents for all staff
• Provide training of office procedures to field staff.
• Welcome and provide information to new and prospective employees
• Assist and facilitate in the hiring
• Make travel arrangements for staff
• Maintain schedule schedules
• Arrange and coordinate field activities.
• Assist and support field staff as needed.

Requirements

• Eligible to work in the USA
• Valid Driver’s license
• Must pass pre-employment screening

Compensation

$18 - $25 per hour

Benefits (for eligible staff)

• Vacation Pay
• Sick Pay
• Cafeteria Plan (health, dental, vision, accident insurance, cancer, hospital indemnity all optional)

Hours of Work

• 9am to 5pm
• Some after hour on call

EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.