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SalaryWe are currently seeking a Guest Service Representative. The selected candidate will be responsible for insuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.The Guest Service Representative will check guests into and out of the hotel, inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as assigned. Post charges and handle cash and credit card transactions. Maintain balance of cash bank and other duties as assigned.
Job Requirements:
- Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
- Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
- Ensure that the Front Desk and back office is clean and well organized.
- Resolves complaints and inquiries concerning service and facilities.
- Ability to communicate with public, hotel staff and management in a professional manner.
- Initiate and monitor shift checklists for proper completion of tasks.
- Provide effective communication to all departments of guest activity.
- Effectively coordinate relocation of guests when necessary.
- Maintain a high level of professional appearance and demeanor.
- Strong customer satisfaction disposition is mandatory. Excellent communicator required.
These items are a plus!
- Previous hotel experience.
- Computer experience.
- Excellent verbal and written communication skills.
- Pleasant personality and ability to deal with wide variety of people.
Business Skills:
- Excellent time management skills.
- Strong customer service orientation and skills.
- Follow/enforce company policies and procedures.
- Resolve problems.
Job Type: Full-time
Pay: $9.00 - $10.50 per hour
Schedule:
- 8 hour shift
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
