Front Desk Clerk

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel, ensuring accurate and efficient processing
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Maintain accurate guest records and ensure confidentiality of information
- Handle cash transactions and maintain a balanced cash drawer
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Experience:
- Previous experience in guest relations or hotel management is preferred
- Strong customer service skills with the ability to handle difficult situations professionally
- Excellent communication skills, both verbal and written
- Proficient in using Front Desk software and office equipment
- Bilingual/multilingual skills are a plus

As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, attention to detail, and ability to provide exceptional customer service will contribute to a positive guest experience. Join our team and be part of a dynamic hospitality environment.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.

Job Type: Full-time

Pay: $10.00 - $11.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person
• Resort

Work Location: In person