Front Desk/Billing Clerk

Front Desk/Billing Clerk

Job Summary:

This is an entry-level position that provides front desk service customer service and billing support.

Duties/Responsibilities:

• Responsible for billing including posting payments, account maintenance, issuing bills, assisting customers with concerns, researching discrepancies and troubleshooting. Works directly with Diversion and Ascension Water Companies for billing/customer issues.
• Facilitates payment of invoices due by sending bill reminders and contacting clients.
• Answers a high-volume of incoming phone calls in a professional manner, routes calls as necessary. Ensures after hours answering service company receives business calls; retrieves and disperses messages accordingly and timely.
• Greets vendors, customers and visitors with a positive, helpful attitude; directs them around the office.
• Keeps a safe, clean and presentable reception area and conference room.
• Assists with mail collection and distribution.
• Provides excellent customer service; assists with a variety of administrative tasks.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills
• Solid verbal and written communication skills
• Consistent, professional dress and manner
• Data entry skills along with a knack for numbers
• Organized, meticulous and able to thrive on constant change and human interactions
• Able to contribute positively as part of a team, helping out with various tasks as required
• High degree of accuracy and attention to detail

Position Requirements/Qualifications:

• High School diploma or General Education Development (GED) required
• Proficient computer skills and ability to operate general office equipment
• Competency in Microsoft applications including Word, Excel, and Outlook

Hours:

Monday - Thursday: 7am-4pm

Friday: 7am - 11am

National Water Infrastructure, (NWI) serves over 18,000 customers and operates approximately 400 lift-stations and sewer treatment systems in developments throughout Ascension, Iberville, Livingston, and East Baton Rouge parishes. All of the systems are maintained in compliance with all local, state and federal regulations.

NWI is dedicated to helping maintain a cleaner environment with long-term goals to provide regional sewer treatment and return the cleanest effluent discharge water possible back into the environment.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: In person