Circulation Coordinator

CIRCULATIONCOORDINATOR

MERCER COUNTY PUBLIC LIBRARY

Brief Description: The Circulation Coordinator (CSC) has the broad responsibility of seeing that all services originating from and through the Circulation Desk are designed and managed to efficiently serve all patrons in the best manner possible. The coordinator will work closely with the administration and staff who work the Circulation Desk to have reasonable, up-to-date policies and procedures that guide outstanding customer service.

This position does not include any responsibility for providing formal staff evaluation or supervision.

Major Responsibilities:

1. Exemplify a friendly, approachable attitude of customer service to all patrons.

2. Review, evaluate, and create as needed Circulation Desk (Circ. Desk) operational procedures. Alert the administration when new policies are needed. When staff needs to be informed or updated on Circ. Desk info or changes, Circulation Coordinator will prepare a report for Staff Meeting and submit to the Director for inclusion on Staff Meeting Agenda.

3. Resolve patron questions regarding overdue fines, lost or damaged materials, as well as other patron questions originating from the Circ. Desk. Document these incidents and decisions in a patron’s record. Major issues must be reported to the administration.

4. Assist patrons in locating materials and answer quick In-house reference questions. For more detailed reference questions, refer those to the Reference Librarian or other staff with expertise to answer the patron’s inquiry.

5. Provide adequate staff coverage for the Circ. Desk. This includes preparing the Staff 4 week schedule and the daily Desk Schedule to include all available staff for designated hours, as well as scheduled time for shelving, ILL responsibilities, book repair, and shelf reading.

6. Expedite appropriate approval of Meeting Room Registration according to Meeting Room Policy based on approved list of agencies. Inform group representative of acceptance or rejection of reservation. Post individual meetings on Meeting Room Schedule(s).

7. Monitor copier, seeing that it is adequately supplied with paper and toner. Submit order for copier supplies and other circulation supplies, such as laminating supplies. Notify Tech Coordinator when maintenance is needed.

8. Staff Training. When new staff members are hired, Circ. Desk Coordinators will provide the majority of the training. When reasonable or necessary, certain circulation training modules can be delegated to other staff members.

9. When necessary, arrange meetings with Circ. Staff and Administration in regard to circulation procedures.

10. Tally daily in-house reference questions statistics.

11. Design book displays, that encourage patrons to browse and checkout the books.

12. All staff working the Circulation Desk need to make periodic checks of the public area to see if staff can assist patrons in any way, as well as see that the Library is neat and orderly.

13. Be willing to perform any manner of library related tasks to keep the library running smoothly and efficiently, including keeping the overall view of the Library neat and safe.

JOB REQUIREMENTS:

*Qualifications/Experience

-Work toward Kentucky Public Library Certification; Paraprofessional level or higher preferred.

-Proficient with computers, the internet, and Microsoft Office.

-Preferred experience with integrated library systems.

-Ability to work with emerging technologies.

-Ability to work well with others

-Ability to work independently, set priorities, and manage multiple projects

*Physical Demands

-Sitting at a computer work station for periods of time, as well as standing 4 consecutive hours

-Dexterity for keyboarding

-Walking to assist patrons

-Reaching above the head, bending, kneeling or crouching to reach high and low shelves.

-Lifting 10-15 pounds of equipment, books, or other materials

-Visual acuity to read book titles on shelves and a computer screen for periods of time

-Handling, manipulating library materials, fingering book pages, forms, etc.

*Work Devices

-Computers,

-Telephone

-Copy Machine

-Fax Machine

-Cash Register

-Laminator

FURTHER REQUIREMENTS

*Work a full time week up to 40 hours, as scheduled. This will include some

Weekend hours.

Rev. 2024

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Harrodsburg, KY 40330: Relocate before starting work (Required)

Work Location: In person