Address
Form of work
SalaryFULL TIME or PART TIME, swing shift 3pm to 11pm
Job Summary
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Duties and Responsibilities
- Able to greet and correctly check-in and check-out a guest.
- Makes sure each guest initials and signs the registration card
- Verifies information on each guest upon check-in: name, dates of stay, type of room, method of payment, rate code, and any specific requests.
- Takes an imprint of the guests credit card.
- Explains the parking for the guest.
- Answers any Front Desk phone calls and helps the guest in their requests
- Verifies end of shift cashier report and drops the deposit in the prescribed manner.
- Has a pink slip attached to any folio that has an adjustment and explains the adjustment in detail.
- Has a paid out slip attached to the folio for any paid outs for a guest.
- Does a bucket check during the shift.
- Coordinates with housekeeping any questions on the due outs
- Coordinates with housekeeping any special guests requests and any rooms pre-blocked.
- Maintains the bank with the proper amount and proper change.
- Reads the pass-down sheet upon starting the shift and documents any incidents on the sheet for the next shift.
- Performs other duties, as assigned, to meet business needs.
- Qualifications
- High school diploma.
- Must be well organized, detail orientated, handle multiple tasks, have exceptional telephone etiquette, outstanding customer service skills.
- Experience with Marriott software (Fosse) or similar hotel reservations systems preferred
- Be able to make, cancel, or change any reservation
- Be familiar with the area to assist the guest with directions or places to go
- Be able to check-in or check-out a guest
- Be familiar with hotel facilities and offerings
- Understand the PBX system and the placement of wake up calls
- Excellent communication skills, conflict resolution skills
- Must maintain high standards of personal appearance and grooming
- Essential equipment skills (FD Switchboard):
- Fax / Copy Machine
- Fire Alarm System
- Fire Extinguisher
- Equipment for the Disabled
- Guest Room Telephone
- Television
- Clock Radio
- Ten Key Calculator
- Vacuum Cleaner
- Vending Machine
- Tub and Shower Unit
- Computer
- Business Center Equipment
Working ConditionsPhysical Requirements
- Must be able to stand 90% of the shift.
- Must be able to work with challenging clients.
Flow of work and character of duties involve the coordination of manual dexterity and normal and visual attention. 90% of shift is standing: prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Bending / kneeling - repeated bending and kneeling required while filing / reaching. Mobility - must be able to reach all areas of hotel to assist clients. Occasional carrying and lifting of files and office items up to 50 lbs.
Job Type: Full-time
Work setting:
- In-person
Work Location: In person
