Hotel Front Desk Clerk Part-Time

Responsibilities

· The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week

· Greet customers immediately with a friendly and sincere welcome

· Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions

· Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate

· Make appropriate selection of rooms based on guest needs

· Code electronic keys, certificates, and coupons as appropriate

· Requires continual standing and movement throughout front office areas

· Verify and imprint credit cards for authorization using electronic acceptance methods

· Handle cash; make change and balance as assigned cashier

· Accept and record vouchers, travelers’ checks, and other forms of payment

· Perform accurate, moderately complex arithmetic functions using a calculator

· Post charges to guest rooms and house accounts using the computer

· Promptly answer the telephone using positive and clear English communication

· Input messages into the computer

· Retrieve messages and communicate the content to the guest

· Retrieve mail, small packages and facsimiles for customers as requested

· Close guest accounts at the time of check out and ensure guest’s satisfaction

· In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor

· Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues

· Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc

· Remain calm and alert especially during emergency situations and heavy hotel activity

· Plan and implement detailed steps by using experienced judgment and discretion

· Keeps the corridors and service area neat at all times

· Adheres to all company policies and procedures

· Knows department fire prevention and emergency procedures

· Utilizes protective equipment

· Reports unsafe conditions to supervisor/manager

· Reports accidents, injuries, near-misses, property damage or loss to supervisor

· Provides for a safe work environment by following all safety and security procedures and rules

· All team members must maintain a neat, clean and well-groomed appearance

· (Specific standards outlined in team member handbook)

· Assists other Front Desk Personnel when need

· Perform any related duties as requested by supervisor/manager

Job Type: Part-time

Pay: $10.00 - $12.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• Customer service: 2 years (Required)

Work Location: In person