Front Desk Clerk; 7590-501-H

For over 117 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.
One of every five families in the United States suffers from serious housing deprivation. They either live in physically inadequate buildings, suffer from severe overcrowding, or spend an excessive proportion of their income for shelter. Housing costs have increased to the point that millions of families cannot obtain decent housing unless they deprive themselves of other essentials of life. Only fifteen percent of American families can afford to purchase a median-priced new home. Our Catholic tradition insists that shelter is one of the basic rights of the human person. This is why Catholic Charities Progress of Peoples Development (CCPOP) is such a vital part of our mission.
STATEMENT OF THE JOB:
The Front Desk Clerk/Desk Crisis Counselor is responsible for the overall safety and security of tenants, along with the coordination of general office services in collaboration with the on-site Property Management team. The Front Desk Clerk/Desk Crisis Counselor participates in the program goal of providing support for tenants through active engagement with tenants during their scheduled shift times, and referral to appropriate program support services. The Front Desk Clerk/Desk Crisis Counselor also works as an integral member of the on-site property management team to ensure affordable housing is provided and maintained for tenants who live in program apartments. As the first person to greet all visitors to the building, the hospitality of the Front Desk Clerk/Desk Crisis Counselor represents the mission and professional work of Catholic Charities, Brooklyn & Queens.
This position is WEEKENDS ONLY
QUALIFICATIONS:
• Respond to safety and security concerns identified by tenants or through direct observation (including medical and/or behavioral emergencies) and including supervisory and/or emergency services, as needed.
• Maintain the environment of the facility safely and securely, including monitoring video surveillance cameras and conducting building walk-throughs to assess the physical environment, and ensure the well-being of residents. Secure indoor areas.
• Log all incidents and assist tenants in completing incident reporting forms as appropriate.
• Actively engage tenants in conversation in order to promote socialization and integration in the building and community.
• Bilingual Spanish/English; Russian/English; Chinese/English; Korean/English speaking preferred.
• Able to travel to multiple locations within the five boroughs as needed.
• Frequently lifts and/or moves up to 25 pounds.
BENEFITS
We offer competitive salary and excellent benefits including:
• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical,
• Dental
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits.
For more information on our organization, please visit our website at:
www.ccbq.org
Other details

• Pay Type Hourly
• Min Hiring Rate $20.00
• Required Education High School