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Form of work
SalaryCheck-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction. Must be neat in appearance with excellent communication skills. Duties:
- Handle guest registration and room assignments, accommodating special requests whenever possible.
- Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 3 years (Preferred)
- Customer Service: 3 years (Required)
Work Location: In person
