Front Desk Clerk

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries with excellent phone etiquette
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues promptly and efficiently
- Assist with guest requests, such as booking reservations or arranging transportation
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel departments to ensure guest satisfaction

Skills:
- Excellent customer service skills with a focus on guest relations
- Strong communication skills, both verbal and written
- Bilingual proficiency in English and another language is a plus
- Knowledge of phone systems and ability to handle multiple phone lines
- Familiarity with hospitality management software is preferred
- Ability to handle cash transactions accurately and responsibly
- Attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work night audit shifts as needed

We offer competitive pay and benefits packages for our Front Desk Agents. If you have a passion for hospitality, excellent customer service skills, and the ability to thrive in a dynamic environment, we would love to hear from you. Apply now to join our team!

Job Types: Full-time, Part-time

Pay: $19.35 - $26.30 per hour

Expected hours: No more than 80 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Guest relations: 1 year (Preferred)
• Security: 1 year (Preferred)
• Receptionist: 1 year (Preferred)
• Concierge: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• New York, NY (Preferred)

Ability to Relocate:

• New York, NY: Relocate before starting work (Required)

Work Location: In person