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SalaryHotel Front Desk Manager Job Summary
Are you looking for a rewarding leadership opportunity and have previous experience as a Front Desk agent? We’re hiring a hotel Front Desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!
Hotel Front Desk Manager Responsibilities
- Direct operations at the Front Desk and ensure customer service meets our high standards for guest satisfaction
- Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
- Handle the Front Desk budget and order office supplies as needed
- Compile occupancy reports and financial information for the general manager
Hotel Front Desk Manager Qualifications
- High school diploma or equivalent certification required
- At least 2 years of work experience in office management as a Front Desk supervisor, assistant front office manager, or similar position in the hospitality industry
- Strong knowledge of general hotel industry practices and policies
- Possess excellent management skills, communication skills, and multitasking skills
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel strongly desired
Job Type: Full-time
Pay: $16.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 3 years (Required)
Work Location: In person
