Hotel Front Desk Associate

Staybridge Suites is looking for a full or part time Front Desk agent who is flexible and willing to work 1st or 2nd shifts. Must be available to work weekends. Hotel experience preferred.

Responsibilities and Duties

· Welcome guests in a friendly, prompt and professional manner

· Check guests in, issue room keys, provide information on hotel services and room location

· Ensure required identification is taken from guests at check-in

· Answer phones in a prompt and courteous manner

· Answer, record and process all guest calls, messages, requests, questions or concerns

· Record guest preferences in the system

· Check guests out, including resolving any late or disputed charges

· Accurately process all cash and credit card transactions using established procedures

· Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up

· Take action to solve guest problems/complaints using appropriate service recovery guidelines

· Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

Salary: Based on Experience

Job Types: Full-time, Part-time

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Expected hours: 32 – 48 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel Experience: 1 year (Required)
• Customer Service: 1 year (Required)
• IHG: 1 year (Required)

Work Location: In person