Address
Form of work
Salary```Job Overview```
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring guest satisfaction. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
```Duties```
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns with patience and professionalism
- Assist with reservations and room assignments
- Process payments and maintain accurate financial records
- Collaborate with housekeeping staff to ensure clean and well-maintained guest rooms
- Perform night audit duties as needed
```Experience```
- Previous experience in hotel management or hospitality management is preferred
- Familiarity with phone systems and hotel reservation software is a plus
- Strong guest service skills with the ability to anticipate needs and exceed expectations
- Multilingual abilities are highly desirable
- Knowledge of night audit procedures is an asset
- Excellent communication skills, both verbal and written
- Professional phone etiquette and the ability to handle difficult situations calmly
At our hotel, we offer competitive pay, opportunities for career advancement, and a supportive work environment. If you are passionate about providing exceptional guest experiences, we invite you to apply for the Front Desk Agent position.
Job Type: Full-time
Pay: $17.67 - $21.28 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work setting:
- In-person
Ability to Relocate:
- Windermere, FL 34786: Relocate before starting work (Required)
Work Location: In person
