Front Desk Associate

About us:

Florida Eye Specialists is a top provider in eye care for the greater Jacksonville area and is the preferred provider for the Jacksonville Jaguars! There are several locations in and around Jacksonville and we are growing every day! The physicians and staff of Florida Eye Specialists are united by a common passion for excellence in eye care. All our doctors have dedicated numerous years of medical school, residency, fellowship and post-fellowship training to eye-disease research and education.

Benefits:

After successful completion of a 90-day probationary period, Full Time employees will be eligible for the following benefits:

• Paid Time Off & Paid Holidays
• Medical, Dental & Vision
• STD & LTD
• 401k & Employer sponsored Profit Sharing - After 1 year

Job Summary:

As a Front Desk Associate, you will act as the first point of contact for our patients and set the tone for the visit through excellent patient care. You will be required to perform the necessary administrative responsibilities needed to create a smooth check in/out experience for patients.

Due to the nature of the business, this position will be required to travel to other locations, based on clinic needs.

Duties:

• Schedule appointments, coordinating ancillary testing when necessary and ensuring pre certs and prior authorizations are received.
• Make appointments, cancel, reschedule and handle no-show appointments
• Greeting patients, verifying all demographic information, verify insurance
• Collect copayments, deductibles and coinsurance and provide receipts
• Data entry & record keeping
• Communicate with patients, physicians and staff
• Maintain inventory of medical products and office supplies
• Maintain a neat, clean waiting room
• Oversees record keeping for and destruction
• Assists satellite offices, some travel may be required
• Comply with HIPPA confidentiality standards

Requirements:

• Excellent verbal and written communication skills
• Excellent customer service skills
• Excellent organizational skills and attention to detail
• Ability to multi-task and function well in a high-paced and at times stressful environment

Florida Eye Specialists is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer.

Education and Experience:

• High School Diploma or equivalent
• Healthcare receptionist experience preferred

Physical Requirements:

• Prolonged periods of sitting at a desk, working on a computer
• Repetitive hand movements (specifically keyboarding and writing)
• Travel to other offices as needed

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 1 year (Preferred)

Work Location: In person