Front Desk Associate

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out, ensuring all necessary information is obtained and accurately recorded
- Answer phone calls and provide assistance or transfer calls to the appropriate department
- Handle guest inquiries and provide information about hotel facilities, services, and local attractions
- Assist with reservations and ensure accurate booking information
- Process payments and maintain accurate records of guest transactions
- Resolve guest complaints or issues in a timely and satisfactory manner
- Maintain a clean and organized Front Desk area

Requirements:
- Previous experience in customer service or hospitality preferred
- Excellent communication skills, both verbal and written skills
- Proficient in phone etiquette and operating phone systems
- Strong guest relations skills with a focus on providing exceptional service
- Ability to multitask and prioritize tasks effectively
- Knowledge of hospitality management software is a plus
- Flexibility to work night audit shifts as needed

We offer competitive pay, opportunities for career advancement, and a positive work environment. If you are a customer service-oriented individual with a passion for hospitality, we would love to hear from you. Apply today to join our team as a Front Desk Associate!

Job Type: Part-time

Pay: From $14.50 per hour

Expected hours: 8 – 16 per week

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• On call
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person