Front Desk Associate

Local well established HVAC service contractor hiring for an administrative assistant.

This is NOT an entry level position, you need to have experience answering a multi- line phone system, preferably for any type of construction trade (i.e. electrical, plumbing, hvac, or a trucking company). We are looking to fill this position immediately. Working hours are 8 am, to 5 pm with an hour for lunch. Paid holidays and earned vacation pay, as well as health benefits available after probationary period. Position is many times a fast paced, multitasking, and nominally stressful environment (during the hot and cold spells), and an individual must be capable of dealing with multiple personality types from company employees to public customers and maintain a positive attitude at all times. Please reply with a resume and contact information. Below is a more detailed description of some of the duties involved.

• Schedule incoming maintenance calls - record such appointments and send out to service techs
• Dispatch workers, and equipment to appropriate locations according to customer requests and specifications
• Relay work orders, messages, and information to and from work crews, supervisors and field techs using telephone and/or email correspondence
• Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
• Monitor personnel and/or equipment locations in order to coordinate service and schedules
• Record and maintain organized files and records of customer requests, work orders or services performed and other dispatch information
• Use of good judgment in making decisions regarding emergency and routine situations
• Ability to multi-task and prioritize incoming calls
• Use clear, courteous communication skills with customers, field techs and office staff
• Ability to maintain a professional attitude under the following situations: emergency calls, deadlines, stressful encounters with difficult customers and fellow employees
• Ability to leave personal issues at the door in order to maintain a professional working attitude and environment
• Excellent communication skills - both over the phone and in person
• Ability to maintain a flexible attitude with a large variety of personalities
• Excellent computer proficiency - extensive use of Microsoft Word, Excel and

Outlook and some use of other software programs as needed as well as our dispatching system

• Coordinate/schedule the following: daily service calls, long-term projects, estimates
• Other basic job duties: filing, copying, scanning, data entry, email correspondence, typing, incoming calls from multiple phone lines.
• Work calmly in a fast-paced environment
• Ability to maintain recurring deadlines with the flexibility to handle changing priorities

Accuracy and attention to detail are a essential! This is the first point of contact with our customers so a great phone voice and personality are a must.

No drugs - clean background are required.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Work Location: In person