Front Desk Associate

We are looking for a fun, outgoing Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Shift will either be 6:30am-3pm or 2:30pm-11pm. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities and any shift duties assigned to ensure a smooth operation. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred
• Experience with hotel reservations software, like Lightspeed and RoomKey PMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor a plus
• Customer service attitude and team player
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed
• Weekends only

Ability to commute/relocate:

• Beaverton, OR 97006: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Hospitality: 1 year (Preferred)

Work Location: In person