Hotel Front Desk Associate

Front Desk Associate Wanted: Be the Face of Our Hotel and Deliver Exceptional Guest Service!
Shifts: (6am-2pm or 2pm-10pm or 10pm-6am): Whatever shift or shifts works best for you.
Full Time or Part Time available
Job Summary:
Represents the hotel to the guest throughout all stages of the guest’s stay by working
with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities
include registering guests, assigning rooms, accommodating special requests, and ensuring the guests
have a pleasant stay and smooth checkout.
How to Apply:
If interested, feel free to respond directly here or just stop by and ask for Stormy, Tanya, or Denna. We're excited to meet potential candidates in person and discuss the opportunity to join our team!
Job Duties:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations
  and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping
  of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handle monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned