Front Desk Associate

Description:

As a Front Desk Associate you are responsible for providing our guests with the highest level of service possible in an efficient, courteous and professional manner while assisting them with the check-in and check-out process and assisting with travel and/or activity arrangements.

What will I be doing?

Key responsibilities of a Front Desk include:

• Checking guests in and out of the hotel in an efficient, courteous, and professional manner
• Ensuring that special requests are noted and fulfilled
• Communicating with all departments regarding in house VIPs and any special requests/needs
• Promoting and selling special hotel programs, special rate packages, and upgrades when appropriate
• Informing guests of hotel services, features and room amenities
• Providing information and/or answering questions about local area attractions and things to do
• Assisting guests with travel and activity arrangements prior to their arrival
• Coordinating all guest requests for special arrangements or services in a courteous and efficient manner
• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
• Managing and resolving all guest complaints and compliments in a professional and courteous manner
• Maintaining an up to date working knowledge of all property amenities as well as any special events
• Closing and securing the property at the end of the business day
• Performing closing paperwork duties including, but not limited to, auditing all charges and postings, reconciling daily activity, and closing all accounts in preparation for the new business day

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Holidays

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person