Front Desk Associate

Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center, giving guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. Managed by Marcus Hotels & Resorts, we adhere to our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.
Purpose of the Position: Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay.
At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to:
• Competitive and robust Compensation Package
• Matching 401k & Profit Sharing Options
• Insurance benefits after 30 days of full-time employment
• Flexible schedule and emphasis on work/life balance
• Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties
• Free Marcus Theaters movie tickets
• Free & Discounted Meals/Starbucks
• Free Parking
As our Front Desk Agent, you would:

• Check guest in and out of room(s).
• Provide accurate and appropriate information to guests and customers.
• Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs.
• Respond to guest requests and handle guest issues or reports complaints to management.
• Remain calm and alert, especially during emergency and/or heavy hotel activity.
• Promptly answer telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Answer guest questions regarding area or hotel, outlet information and services.
• Greet and welcome guest as they arrive to the hotel.
• Assist with luggage storage as necessary.
• Maintain cash handling accuracy including responsibility for House Bank.
• Maintain cleanliness, sanitation, and personal hygiene.
• Perform other duties as assigned.

We are looking for our next amazing property leader, who will have:

• Excellent customer service skills and communication.
• A positive and can-do attitude, always coming from a place of YES!
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• High school diploma or equivalent required.

We will verify through E-Verify the identity and employment eligibility of all persons hired.
Marcus Hotels & Resorts is an Equal Opportunity Employer.