Address
Form of work
SalaryEssential Functions:
- Receives visitors to the company’s offices by greeting, welcoming, directing, and announcing them, as appropriate.
- Answers and directs incoming calls via a multi-line system; takes and delivers messages
- Receives, sorts, and distributes incoming mail and assures that outgoing mail, parcels, and packages are handled and distributed appropriately.
- Makes weekly visits to strategic businesses to promote opportunities for storage unit rentals.
- Provides timely and accurate information to incoming calls and walk in customers.
- Processes customer set up/changes/cancellations according to policies and procedures.
- Provides timely communications of service issues or customer concerns.
- Accepts payments for walk in and phone in customers for storage and rental properties; balances accounts at end of workday; works with accounting staff regarding receipts and notices.
Clerical Duties
- Filing
- Data entry
- Faxing documents
- Scanning and e-mailing documents
- Processing email: Receive, reply and forward to appropriate team members
- Preparing documents for mailing
- Maintains copiers/printers/scanners
- Operates standard office equipment
- Sorts, prepares, scans and electronically files documents
- Orders and maintains office supplies
- Handles special administrative projects as directed by supervisor or leadership
Working Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:00 p.m.
Physical Demands
The physical demands described here are representativeof those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is required to talk and hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Competencies:
- Customer / Client Focus
- Problem Solving
- Time Management
- Communication Proficiency
- Teamwork Orientation
Education, Training, and Experience
- High School diploma or GED
- Customer service experience.
- Computer experience Including Microsoft Office Suite
Job Experience:
- 2 years general clerical experience in an office environment
- Previous Experience with multi-line phone
Skills & Competencies:
- Ability to multi-task
- Strong Internet research skills
- Strong organizational skills with attention to detail
- Flexibility
- Ability to maintain confidential information
- Produces and uses excellent written and verbal communication skills
- Excellent customer service skills
- Positive attitude
Preferred:
- Customer service experience with independent sales.
Position Summary:
This role is an important representative with many of our customers—the face of our company to many. The position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of our properties and services through effective communication with customers and team members.
