Front Desk Agent

At the Holiday Inn & Suites, we’re all about travel that’s simple AND smart. That means we offer more to our guests where it matters most to them. Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests, and always looking for ways to improve. If you share these winning characteristics, we encourage you to explore your next career opportunity at the Holiday Inn & suites Addison Texas in the Heart of the DFW Metroplex .

This is a SMD LLC owned IHG franchised location.

Schedule: We are currently seeking full-time availability to include both weekdays and weekends.

ESSENTIAL FUNCTIONS

• Ensures every guest is greeted and welcomed on arrival
• Registers and book guests, verifying reservation, address, email address and credit information
• Proficient on kiosk operations to assist when necessary
• Answers all inbound calls in a professional manner
• Has an intimate knowledge of the hotel facilities and the local geographic area
• Accepts payment for guests’ accounts at the time of registration and at checkout
• Maintains a house bank and make a deposit and accurate report of receipts daily
• Processes all Retail transactions for the guest
• Responsible for restocking and assuring overall cleanliness of Retail
• Issues luggage claims and check guest luggage when requested
• Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
• Respectfully listen and respond to guest complaints in an efficient and professional manner
• Completes additional duties as assigned
• 1-2 years of experience in a public contact position
• Customer service experience in the hospitality industry strongly preferred
• Basic computer knowledge and some knowledge in word, excel, outlook, and internet
• Schedule may vary due to the specific needs of the hotel

Job Types: Full-time, Part-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person