Front Desk Agent

Job Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you. Responsibilities: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel amenities, local attractions, and dining options - Assist guests with special requests or accommodations - Handle guest complaints or concerns in a professional manner - Process payments and maintain accurate records - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed Experience: - Previous experience in a similar role is preferred but not required - Strong customer service skills with the ability to handle difficult situations calmly and effectively - Excellent communication skills, both verbal and written - Proficient in using computer systems for reservations, check-ins, and other Front Desk operations - Knowledge of hotel management software is a plus - Bilingual or multilingual skills are highly desirable Benefits: - Competitive pay based on experience - Opportunities for career advancement within the hospitality industry - Training and development programs to enhance your skills - Employee discounts on hotel stays and dining at affiliated properties If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we invite you to apply for the position of Front Desk Agent. We look forward to reviewing your application.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Morrisville, NC 27560: Relocate before starting work (Required)

Work Location: In person