Front Desk Agent (Second Shift)

We are looking for a diligent Front Desk Agent to join our hotel staff. You will be responsible for being Acting Manager-on-Duty and keeping financial records up-to-date, as well as checking guests in and out of the hotel, processing their bills, and attending to any requests made by guests during your shift.

To be successful as a Front Desk Agent, you should have excellent attention to detail, financial savvy, and a strong aptitude for customer service. Top candidates will be able to manage their time wisely, to properly prioritize their various duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Keeping hotel financial records in order.
• Verifying that all accounts are balanced and supported by documentation.
• Checking guests in and out of the hotel.
• Responding to guests' needs, requests, and complaints.
• Answering the phone and making reservations.
• Summarizing each night's operations and listing any follow-up tasks for management.
• Performing duties on a daily checklist.
• Preparing coffee/breakfast in the morning if applicable.
• Folding laundry and performing general cleaning duties
• Attending to cleanliness in the common areas of the hotel.
• Knows all emergency procedures for hotel and guest safety.
• Acting as the Manager on Duty (MOD) during hours when no MOD is available.
• Complete knowledge of hotel operating policies and procedures.

QUALIFICATIONS

• Strong knowledge of MS Office applications including Word, Excel, and Outlook.
• High school diploma or suitable equivalent.
• 1+ years in customer service or hospitality is preferred.
• Experience with accounting procedures and administrative tasks.
• Proficiency with computers.
• Analytical mind, with strong attention to detail and an affinity for numbers.
• Good organizational and time-management skills.
• Well-groomed, professional appearance.
• Self-motivated, proactive work ethic.
• Strong aptitude for customer service.
• Available to work shifts, over weekends, and on public holidays.

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Schedule:

• 8 hour shift
• Evening shift

Work setting:

• In-person

Work Location: In person