Address
Form of work
SalarySofitel Philadelphia Hotel at Rittenhouse Sq. is seeking a qualified, service-minded ambassador for the Guest Service Agent position.
Only candidates who complete our online application wil be invited for an interview: https://jobs.smartrecruiters.com/AccorHotel/743999923320463-guest-service-agent-front-desk
Candidate will be responsible for welcoming guests in a luxury environment, completing both check-in and checkout procedures, handling incoming phone calls, taking food & beverage room service orders, assisting with guest requests, and enrolling guests in our ALL frequent guest program. Candidate will handle guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay. Candidate should be able to deliver luxury service, be efficient, empowered and cordial. Candidate will be responsible for a cash bank and following all cash handling procedures. Previous experience with Opera a plus. Must have experience working with computers, specifically Word, Excel and messaging. Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
Minimum 1-year experience in similar position or hotel school degree. Must be flexible with days and hours.
EOE/M/F/D/V
Job Type: Full-time
Salary: From $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- On call
- Overtime
- Weekends as needed
- Weekends only
Work setting:
- In-person
People with a criminal record are encouraged to apply
Experience:
- Hotel Guest Service: 1 year (Required)
Work Location: In person
