Front Desk Agent - (Full & Part Time)

Front Desk Agent

Duties:

- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests using the hotel's reservation system
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a professional manner
- Assist with guest requests, such as booking reservations or arranging transportation
- Maintain a clean and organized Front Desk area

Requirements:

- Excellent communication and customer service skills
- Proficient in using phone systems and hotel reservation software
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Previous experience in a customer service role is preferred

Join our team as a Front Desk Agent and be the first point of contact for our guests. As a Front Desk Agent, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for our guests. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for guest relations, we would love to hear from you.

Please note that this position may require working evenings, weekends, and holidays.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Night shift

Work setting:

• In-person

Work Location: In person